How We Actually Got Here
Back in 2019, I was consulting for a manufacturing company in Taichung that was drowning in paperwork. Their budget approval process involved seven different people, three separate systems, and somehow still took weeks to approve basic purchases.
The finance director showed me a stack of pending requests from January—this was in March. "We need something better," she said, "but everything we've tried just adds more complexity."
That conversation changed everything. We realized businesses needed workflow solutions designed by people who actually understand how approvals work in practice, not just in theory.
So we built our first system specifically for that manufacturer. Within two months, their approval time dropped from three weeks to three days. More importantly, their finance team could finally focus on analysis instead of chasing signatures.
Word spread. Other companies started asking for similar solutions. By late 2020, we were working with businesses across Taiwan, each with unique approval needs but similar frustrations with existing systems.